FIND ANSWERS TO YOUR QUESTIONS ABOUT OUR AUTOMATION-DRIVEN SERVICESTITLE & SETTLEMENT PROCESSESMORTGAGE & ESCROW SUPPORTDATA EXTRACTION AND AI SOLUTIONSBACKGROUND VERIFICATION (SCREENATE)

Empowering clients with strategic insights to make smart technology and business decisions, while building optimized operational processes for business success.

General Questions

At IDA Automation, we value transparency and customer satisfaction. Here are answers to frequently asked questions about our services, processes, and technology.

1. What industries does IDA Automation serve?

IDA Automation serves industries including real estate, mortgage, finance, IT, healthcare, retail, and more, offering tailored solutions to optimize business processes.

2. Can IDA Automation customize its services to meet unique business needs?

Yes, we offer customized solutions designed to address specific business challenges and requirements, helping you achieve your operational goals.

3. What is the typical turnaround time for your services?

Turnaround times vary depending on the service, but we prioritize timely delivery without compromising on accuracy or quality.

4. Do you offer ongoing support and customer service?

Yes, we provide dedicated customer support and ongoing assistance to ensure seamless service delivery and client satisfaction.

Title & Settlement Services

We provide comprehensive title search and settlement services by examining public records, including deeds, mortgages, liens, and easements. Our detailed reports help identify potential title defects, ensuring smooth property transactions and minimizing risks for title companies and lenders.

1. What type of title searches does IDA Automation offer?

We offer current owner, two-owner, and full title searches, covering deeds, mortgages, liens, easements, judgments, and other public records to identify potential title defects.

2. How does IDA ensure the accuracy of title search reports?

Our experienced team follows strict quality control measures and uses advanced title plant systems to deliver accurate and detailed reports.

3. Can IDA handle high transaction volumes?

Yes, our scalable solutions are designed to manage large transaction volumes while maintaining quality and turnaround time.

Mortgage & Escrow Services

Our end-to-end mortgage and escrow support services cover the entire mortgage lifecycle, from document processing and underwriting support to closing and post-closing services. We streamline workflows, ensure regulatory compliance, and improve turnaround times for lenders and financial institutions.

1. What stages of the mortgage process does IDA support?

We provide support across the entire mortgage lifecycle, including document processing, underwriting, closing, and post-closing services.

2. How does IDA ensure compliance with regulatory requirements?

Our services adhere to the latest industry regulations, with regular compliance checks and ISO 27001 certified data security practices.

3. Do you offer customized solutions for mortgage processing?

Yes, we offer tailored solutions to meet each client’s unique business requirements and workflow preferences.

Easement Plotting

We specialize in accurate easement plotting using AUTOCAD and ARCGIS to map property rights and exceptions. Our visual representations help prevent property disputes and ensure compliance with zoning and land-use regulations.

1. What tools do you use for easement plotting?

We use AUTOCAD and ARCGIS to accurately map property easements and exceptions.

2. What information is included in easement plotting reports?

Our reports include visual representations of easements, property boundaries, and any legal encumbrances affecting the property.

3. How does easement plotting benefit property owners and developers?

Easement plotting provides clarity on property rights, prevents disputes, and ensures compliance with zoning and land-use regulations.

Data Extraction Services

Our data extraction services leverage AI-powered automation to convert unstructured data from documents, forms, and emails into structured, actionable insights, enhancing efficiency, accuracy, and decision-making.

1. What types of data can IDA extract?

We extract data from documents, forms, emails, invoices, and other unstructured data sources.

2. How accurate is your automated data extraction process?

Our AI-powered solutions deliver high accuracy rates and significantly reduce manual errors.

3. Can IDA's data extraction solutions integrate with existing business systems?

Yes, our solutions can be customized and integrated with your current software and workflows.

Background Verification (Screenate)

Through Screenate, our proprietary background verification tool, we offer comprehensive background checks including criminal records, employment history, and credit checks—helping businesses make secure and informed hiring decisions.

1. What checks are included in your background verification services?

Our screening services include criminal background checks, employment verification, reference validation, credit history reviews, and compliance screenings.

2. How long does the background verification process take?

Our automated technology ensures fast turnaround times, typically delivering results within 4-8 business days.

3. How do you ensure data privacy and security during the screening process?

We adhere to ISO 27001 certified data security protocols, ensuring that all sensitive information is handled with the highest level of confidentiality.

Development & Automation

We develop custom software solutions using RPA, AI, and machine learning technologies to automate repetitive tasks, optimize workflows, and improve operational efficiency—helping businesses stay ahead in a rapidly evolving market.

1. What kind of custom software solutions does IDA develop?

We develop RPA bots, AI/ML-powered applications, and data extraction tools tailored to the title, mortgage, and real estate industries.

2. How can automation improve operational efficiency?

Our automation solutions help businesses reduce manual tasks, minimize errors, and accelerate turnaround times, resulting in cost savings and higher productivity.

3. Do you provide ongoing support and maintenance for custom software?

Yes, we offer end-to-end support to ensure the seamless operation of our custom software solutions.

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    Privacy Policy

    Please read and tap Accept at the end

    1. Policy:
    1.1 This Privacy Policy describes how IDA Automation Private Limited (https://idaautomation.com/) (“Company,” “we,” “us,” or “our”) collects, uses, and protects the personal data of users (“Data Principals”) in accordance with the Digital Personal Data Protection Act (DPDPA), 2023.

    1.2 Eligibility:
    The IDA website is intended solely for people aged 18 years or older. By registering, you confirm you meet this age requirement. We do not knowingly collect data from “children”.

    1.3 The Personal Data We Collect & Purposes of Processing:
    In accordance with the principle of “Purpose Limitation,” we collect only the data necessary for the following

    Sl. No. Data Category Purpose of Processing
    1 Registration Information (Name, Contact Details) To fulfil service requests, create accounts, and facilitate services.
    2 Technical Data (IP Address, Browser Type) To ensure software compatibility, site security, and improve web design/functionality.
    3 Cookies & Usage Data To track preferences, analyse site activity, and personalize “IDA Offers & Services.”

    1.4 Disclosure and Sharing of Data:
    We do not sell or rent your personal information. We share data only under the following conditions:

    • Service Providers: With third-party vendors (e.g., email hosting, recruitment partners) bound by strict confidentiality and DPDPA-compliant data processing agreements.

    • Legal Necessity: When required by law, subpoena, or to prevent illegal activities and enforce our Terms of Use.

    [A cookie is a data file that sits on your computer hard disk. The cookie is placed there by a remote web server that you have visited using a browser like Netscape or Internet Explorer. It is used to uniquely identify you during web interactions with a website and contains data parameters that allow the remote HTML server to keep a record of who you are, and what actions you take at the remote web site. You have the option to disable the cookie function in your browser but will be restricted from accessing many sites as a result.]

    1.5 Lawful Basis of Processing:
    Your Personal Data can be processed on the following lawful basis:

    • Consent: Based on the explicit consent provided by you.
    • Legal Basis: To comply with legal obligations i.e. required by laws and regulations
    • Contractual Obligation: To fulfil a contract to which you are a party, such as a contract with you, or as needed to fulfil a contract or agreement between you and IDA.
    • Legitimate Interest: Personal Data may be processed based on legitimate interest, as permitted by applicable laws.

    1.6 Use of Personal Data:

    • IDA Automation Pvt. Ltd. may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases solicit your feedback. However, IDA Automation Pvt. Ltd. will provide you with an option within every communication to opt out of receiving any communications of this nature or you can contact our customer services representatives to ensure that you do not receive such promotional information.

    • IDA Automation Pvt. Ltd. collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content, such user data will never be used to identify individual users. These business partners and affiliated companies do not have any independent right to share this information.

    • IDA Automation Pvt. Ltd. may log onto the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration; to report aggregate information to our advertisers, and to audit the use of our site. This data however will not be used to identify individual users who will at all times remain anonymous.

    • Any information IDA Automation Pvt. Ltd. collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within IDA Automation Pvt. Ltd. or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your queries or concerns and will otherwise be kept confidential.

    1.7 Rights of Data Principals (As per DPDPA):
    As per the Digital Personal Data Protection Act (DPDPA), individuals (Data Principals) are entitled to exercise the following rights:

    • Right to Access: Request access to their personal data and details on how it is processed.

    • Right to Correction and Erasure: Request correction of inaccurate data or deletion of personal data no longer required.

    • Right to Grievance Redressal: You have the right to register a grievance regarding any act or omission by us regarding your data. If you wish to make a complaint or are unhappy with the way we process your personal data or handle the exercise of your rights under applicable data protection laws, you may submit your grievance by contacting us as indicated below.

    • Right to Withdraw Consent: You may withdraw consent at any time. Please note that withdrawing consent may impair the functionality of our services.

    • Right to Nominate: You have the right to nominate another individual who can exercise your rights in the event of your death or incapacity. If you would like to designate a nominee, please send an email from your registered email address providing the nominee’s full name, contact number, email address, and relationship to you. We will respond to the nominee’s requests using both your email address and the nominee’s email address. We aim to complete the verification process and respond to your request in a manner and within the timeframe required by law. If additional time is needed,we will inform you of the reason and the expected timeframe for completion.

    • Data Retention and Deletion: IDA may retain personal data in accordance with its Data Retention Policy and applicable legal or regulatory requirements and may archive such data to meet statutory or legal obligations. To exercise data subject rights, including requests for data retention, deletion, or withdrawal of consent, individuals may contact IDA at [email protected]

    2. Public Space:
    (Bulletin Boards, Chat Rooms and Third-Party Sites)
    2.1 Any information that customers disclose in a public space, including on any bulletin board, chat room or any site IDA Automation Pvt. Ltd. may host for you, is available to anyone else who visits that space. IDA Automation Pvt. Ltd. cannot safeguard any information you disclose there.

    3. Site Linking:
    3.1 IDA Automation Pvt. Ltd.’s websites contain many links to sites that belong to third parties unrelated to us. IDA Automation Pvt. Ltd. cannot be held responsible for any use of your personal information arising from you disclosing such personal information on third party sites. IDA Automation Pvt. Ltd. cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.

    4. Minors:
    4.1 IDA Automation Pvt. Ltd. will not enter into a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian to do so. IDA Automation Pvt. Ltd. undertakes not to contact minors about promotional offers or for marketing purposes without parental consent.

    5. Reservation of Rights:
    5.1 IDA Automation Pvt. Ltd. reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.

    5.2 IDA Automation Pvt. Ltd. further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.

    5.3 IDA Automation Pvt. Ltd. reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.

    5.4 IDA Automation Pvt. Ltd. reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.

    5.5 IDA Automation Pvt. Ltd. reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.

    6. Cookie Policy:
    6.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

    6.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your
    computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

    6.3 We use analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

    6.4 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

    6.5 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

    7. Grievance Redressal Mechanism:
    7.1 In compliance with DPDPA, if you have any concerns or complaints related to our services, data processing practices or requests to exercise your rights, or any conduct pertaining to IDA Automation Pvt Ltd, you may contact our External Grievance Redressal Committee at: [email protected]

    7.2 You may also reach out to the Compliance Officer directly:
    Name: Mr. Tushar B Sheth
    Designation: Risk & Compliance Manager
    Email id: [email protected]
    Group Compliance DL: [email protected]

    All submissions will be treated confidentially and addressed within 30 working days as per IDA’s grievance resolution guidelines.

    8. Breach Notification and Escalation:
    8.1 Data Breach Incident: In the event of a data breach involving your personal information, we will notify you and the Data Protection Board of India in an expedient manner and without unreasonable delay. Notifications will be provided in the form and manner prescribed by the regulatory body. The notification will include a description of the incident, the types of personal data affected, the measures we have taken to address the breach, and how you can contact us for more information.

    8.2 Any suspected or actual breach involving personal data must be reported immediately to the Compliance and IT teams to their email address Compliance External.Grievance [email protected] & IT Support [email protected]

    9. Consent Affirmation:
    9.1 By clicking “I Agree” or by continuing to use the IDA Platform, you provide your free, specific, informed, unconditional, and unambiguous consent to the processing of your personal data for the purposes mentioned above.

    9.2 I confirm that I am not a minor or otherwise disqualified to enter into contracts and in providing this consent, I am acting on behalf of myself or as guardian of the data principal.

    10. Non-Compliance:
    10.1 Failure to comply with the External Privacy Policy may result in disciplinary action as per IDA Policy.