1. Purpose:
The purpose of this Privacy Policy is to inform customers and visitors to the IDA Automation Pvt Ltd website about how we collect, use, disclose, and protect their personal information. This policy aims to ensure transparency and compliance with relevant privacy laws and regulations.
2. Scope:
This Privacy Policy applies to all personal information collected by IDA Automation Pvt Ltd from customers and visitors to our website. It covers the collection, use, disclosure, and protection of personal information in all aspects of our business operations
This Privacy Policy is intended for external users of IDA Automation’s website, including customers, clients, and website visitors. Internal employee data handling is governed by a separate Internal Data Privacy Policy.
3. Reference:
ISO/IEC 27001:2022 – Information Security, Cyber security and Privacy Protection-Information Security Management System- Requirements.
4. Definition:
• Personal Information: Any information relating to an identified or identifiable natural person.
• Customer: Any individual or entity that has engaged with IDA Automation Pvt Ltd for services or products.
• Visitor: Any individual who accesses the IDA Automation Pvt Ltd website.
• Third Party: Any individual or entity other than the customer or IDA Automation Pvt Ltd.
• Consent: Voluntary agreement given by the data subject for the processing of their personal information.
• Data Controller: Entity that determines the purposes and means of processing personal information.
• Data Processor: Entity that processes personal information on behalf of the data controller.
5. Roles and Responsibilities:
• Management: Management is responsible for providing resources and support to implement and maintain effective privacy practices within the organization.
• Employees: All employees are responsible for following privacy policies and procedures, protecting personal information, and reporting any privacy incidents or concerns to the appropriate authorities.
6. Confidentiality:
IDA Automation Pvt. Ltd. respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.
7. Collection of Personal Data:
IDA Automation Pvt. Ltd. collects personal data about our users when you visit a website hosted by us; apply for a service subscription; respond to a customer questionnaire; [add what’s relevant for your company- competitions and sweepstakes for example] and through the use of cookie technology. We may also combine information about you that we have with information we obtain from our business partners or affiliates.
[A cookie is a data file that sits on your computer hard disk. The cookie is placed there by a remote web server that you have visited using a browser like Netscape or Internet Explorer. It is used to uniquely identify you during web interactions with a website and contains data parameters that allow the remote HTML server to keep a record of who you are, and what actions you take at the remote web site. You have the option to disable the cookie function in your browser but will be restricted from accessing many sites as a result.]
8. Use of Personal Data:
• IDA Automation Pvt. Ltd. may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback. However, IDA Automation Pvt. Ltd. will provide you with an option within every communication to opt out of receiving any communications of this nature or you can contact our customer services representatives to ensure that you do not receive such promotional information.
• IDA Automation Pvt. Ltd. collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content, such user data will never be used to identify individual users. These business partners and affiliated companies do not have any independent right to share this information.
• IDA Automation Pvt. Ltd. may log the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration; to report aggregate information to our advertisers, and to audit the use of our site. This data however will not be used to identify individual users who will at all times remain anonymous.
• Any information IDA Automation Pvt. Ltd. collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within IDA Automation Pvt. Ltd. or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.
• Data Subject Rights: Individuals may request access to, correction of, or deletion of their personal data, and may object to or restrict certain processing activities. To exercise these rights, please email us at info1@idaautomation.com
9. Public Space:
(Bulletin Boards, Chat Rooms and Third-Party Sites)
Any information that customers disclose in a public space, including on any bulletin board, chat room or any site IDA Automation Pvt. Ltd. may host for you, is available to anyone else who visits that space. IDA Automation Pvt. Ltd. cannot safeguard any information you disclose there.
10. Site Linking:
IDA Automation Pvt. Ltd.’s websites contain many links to sites that belong to third parties unrelated to us. IDA Automation Pvt. Ltd. cannot be held responsible for any use of your personal information arising from you disclosing personal such information on third party sites. IDA Automation Pvt. Ltd. cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.
11. Minors:
IDA Automation Pvt. Ltd. will not enter into a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian to do so. IDA Automation Pvt. Ltd. undertakes not to contact minors about promotional offers or for marketing purposes without a parental consent.
12. Reservation of Rights:
• IDA Automation Pvt. Ltd. reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.
• IDA Automation Pvt. Ltd. further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.
• IDA Automation Pvt. Ltd. reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.
• IDA Automation Pvt. Ltd. reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.
• IDA Automation Pvt. Ltd. reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.
13. Cookie Policy:
• Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
• A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
• We use analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
• You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
14. Contact us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info1 info@idaautomation.com
15. Non-Compliance:
Failure to comply with the Privacy Policy may result in disciplinary action as per IDA Policy.